Can I use the portable power station inside home?
All MONERGY portable power stations are safe to be used indoors. You need to keep it dry and within room temperature or less. Avoid heating up the power stations.
If I want to store my portable power station, what is the recommendations?
If you need to store your portable power station please follow the following:
- Make sure to charge it at 80% and when you plan to use it make sure to charge it to 100%.
- Make sure to charge it every 2-3 months to reach 80% since there is a self-discharge.
- Make sure to store it at room temperature 77°F/25°C (or lower).
- It is recommended to store the power station in a dry and cool place . There is a risk of electric shock if the product is wet or exposed to water.
Can a MONERGY Portable Power Station Jumpstart My Car?
No, you can’t. But you can use our portable power station through the car output to charge a car’s battery.
How long does it take for my order to be shipped?
It depends on where you are located and vary depending on the shipping method you select.
Our U.S. standard free Shipping (per item): 3-7 business days + 2-3 days processing time
For more information, please visit our Shipping Policy.
What is the product warranty?
We provide a “limited warranty” for purchases on monergytech.com starting from the date you receive the goods, during which you are eligible for free repair/replacement.
Warranty Timeline
Item Warranty Period
Power Stations 12 months
Solar Panels 12 months
Accessories 12 months
For more information, please visit our Warranty Policy.
What is a Solar Generator?
Solar Panel + Portable Power Station = Solar Generator. The portable power station is basically a battery that store electric energy, and can be charged from the sun by using a solar panel.
Where are MONERGY products shipped from?
All our products are shipped from our warehouses in the United States.
How to process a return or refund?
Please visit our Refund and Returns Policy.
If you have any questions, please feel free to contact at support@monergytech.com or simply chat with us directly by clicking on the chat button located on the left of the screen.